Refund Policy
Payment Processing and Refund Policy
Questions about this policy and refund requests should be directed to the following address:
Dallas Bears
Customer Service
PO Box 191223
Dallas, TX 75219-8223
Phone: (214) 213-9399
email: customerservice@tbru.org
Accepted Forms of Payment
The Dallas Bears Inc / Texas Bear-Round-Up™ accepts VISA, MasterCard, Discover, and American Express branded credit, debit, or check cards. Cash is accepted in person only. Money orders and cashier’s checks are not accepted for event registration. Personal checks are not accepted. When using payment cards the users' legal name must match the name on the credit card. You may not use other persons' cards for payment of your registration or other items. The registration system is programmed to reject payment if the card name does not match the registrant's name. Questions may be directed to treasurer@dallasbears.org.
Refund Policy
Requests must be received either in writing addressed to our PO Box or via e-mail sent to customerservice@tbru.org. The following refund schedule will be used:
Requests received up to and including February 7, 2024, will receive a full refund of the registration amount paid less a $25.00 administrative fee.
Requests received from February 8 - 28, 2023 will receive a 50% refund of the registration amount paid less a $25.00 administrative fee.
Excursions are not refundable if you miss the shuttle bus, do not arrive with the bus, or attend the excursion.
No refunds will be issued commencing March 1, 2024.
TBRU™ Event Fees
Attendee
Attendee fees will be refunded per the following schedule:
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Requests received up to and including February 7, 2024, will receive a full refund of the registration amount paid less a $25.00 administrative fee.
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Requests received from Feb 8 - March 1, 2024, will receive a 50% refund of the registration amount paid less a $25.00 administrative fee.
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No refunds will be issued on or after March 2nd, 2024.
Vendor
Vendor fees will be refunded per the following schedule:
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Requests received up to and including February 18, 2024, will receive a full refund of the registration amount paid less a $25.00 administrative fee.
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Requests received from Feb 18 - 28, 2024 will receive a 50% refund of the registration amount paid less a $25.00 administrative fee.
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No refunds will be issued on or after March 1, 2024.
Miscellaneous Items
Items purchased from TBRU™ / Dallas Bears will be refunded within 30 days of receipt of the item. Item must be received in original, unused quality to be eligible for a refund. Refunds will be made to the original payment mechanism and are subject to administrative fees.
Registration System and Third-Party Vendors
Registration systems and other third-party vendors that charge fees for the use of their systems and services are non-refundable. We apologize for any inconvenience.
Policy Modifications
This policy was last modified on October 2024.
Dallas Bears may modify these policies at any time and will post those changes here